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Windows currently recognizes the iPod as a USB disk, even when I switch it out of disk mode.

Like you, I have followed all the suggestions I can find on the web, including restoring my PC from a month ago and then installing an older version of iTunes with no luck. However, my iPhone 8 is working perfectly. I feel your pain! I have an iPod Classic 160GB that is suffering the same issue on my Windows 10 PC and tablet as of a couple of weeks ago. Short of a clean Windows 10 install I don't know what else to do. reinstall Apple Mobile Device Support driver (usbaapl64.inf) - same behaviour.uninstall iTunes, reboot, reinstall iTunes, reboot - same behaviour.different USB port on the same computer - all behave identically.different computer - tried it on another Windows 10 machine with an identical version of iTunes (12.7.4.76) - works flawlessly (with the same sync cable).iTunes doesn't detect the device at all, but once the connect/reconnect loop gives up the iPod appears as a mass storage device - but iTunes continues to ignore it. The iPod appeared to connect, then disconnect and reconnect again in a loop until eventually Windows gave up and said the device had malfunctioned. However, I plugged in this newly purchased iPod to the family PC (via USB) and strange things began to happen. By this I understand that syncing has worked on their family PC (running Windows 10) in the past, but updates may have been run / fiddling may have taken place since the last successful sync. One of the parents already has an identical model which was "working fine" (although hadn't been synced for over a year).

Songs from the Apple Music catalog cannot be burned to a CD.I have a used iPod Classic 5th Generation (A1136) that was purchased for a parent as it is compatible with all their 40-pin gear. iTunes-compatible CD or DVD recorder to create audio CDs, MP3 CDs, or backup CDs or DVDs.Internet connection to use Apple Music, the iTunes Store, and iTunes Extras.Screen resolution of 1024x768 or greater 1280x800 or greater is required to play an iTunes LP or iTunes Extras.To play 1080p HD video, a 2.4GHz Intel Core 2 Duo or faster processor, 2GB of RAM, and an Intel GMA X4500HD, ATI Radeon HD 2400, or NVIDIA GeForce 8300 GS or better is required.To play 720p HD video, an iTunes LP, or iTunes Extras, a 2.0GHz Intel Core 2 Duo or faster processor, 1GB of RAM, and an Intel GMA X3000, ATI Radeon X1300, or NVIDIA GeForce 6150 or better is required.To play standard-definition video from the iTunes Store, an Intel Pentium D or faster processor, 512MB of RAM, and a DirectX 9.0–compatible video card is required.PC with a 1GHz Intel or AMD processor with support for SSE2 and 512MB of RAM.